Question 1

I can't sign up with Facebook or my email. What should I do?

Accepted Answer

Please contact us at support@musictraveler.com and we'll get back to you as soon as possible.

Question 2

What happens if my booking request is declined?

Accepted Answer

You are entitled to receive a full refund.

Question 3

What happens if my booking request expires?

Accepted Answer

You are entitled to receive a full refund.

Question 4

Can I book more than one space at a time?

Accepted Answer

Yes, you are welcome to simultaneous bookings!

Question 5

How long do I need to wait before my booking request is approved?

Accepted Answer

This depends on the host. Music Traveler encourages hosts to respond within 24 hours. If you haven't heard back from a host within 3 days, please send us an email at info@musictraveler.com

Question 6

Can I shorten my booking after it has begun?

Accepted Answer

Unfortunately, refunds are not possible in these cases.

Question 7

Can I make changes to a booking request pending confirmation?

Accepted Answer

You may cancel the booking request and rebook the space again with the changes you wish to make.

Question 8

Can I make a booking request in advance for a space that hasn't published their available times?

Accepted Answer

No, you can only make booking requests for spaces that have published their available times.

Question 9

How do I view my past bookings?

Accepted Answer

Go to 'Bookings - Past Bookings' to view your previous bookings.

Question 10

Is there a way to check the status of my booking?

Accepted Answer

Yes, go to 'Bookings' to check on your booking status. You will also receive an e-mail and/or SMS notification once your host has approved or declined your booking request.

Question 11

Can I book a space for multiple days?

Accepted Answer

Yes, but you will need to book each time/date.

Question 12

What should I do when the host is not at home?

Accepted Answer

Use the phone number provided in your booking confirmation to get in touch with the host.

Question 13

I forgot something at the host's place. What should I do?

Accepted Answer

Please contact your host - your host's contact details are in your booking confirmation email.

Question 14

Why didn't I get an email notification/confirmation?

Accepted Answer

Maybe it wound up in your spam folder. Otherwise, please wait 24 hours and if you still haven't received it, contact support@musictraveler.com.

Question 15

Is it possible to give someone Music Traveler gift vouchers for booking hours?

Accepted Answer

We are currently working on this feature for you.

Question 16

How do I add a space to My Favourites?

Accepted Answer

Click the heart symbol to save the space to Favourites, so that you can find it easily later.

Question 17

How do I use the search filters?

Accepted Answer

You can search by city and day. Then, you can filter by instruments on-site, price range, and times.

Question 18

How do I search by neighbourhood within a city?

Accepted Answer

Use our map and zoom in on the area you wish to book your space in.

Question 19

Can I write a review if my host cancels my approved booking?

Accepted Answer

We are currently working on this feedback feature for you.

Question 20

How do I post a review?

Accepted Answer

Go to 'Bookings - My Bookings - Past Bookings'. Please choose the specific booking you want to review and type in your thoughts in the review section.

Question 21

How long do I have to write my review after my Music Traveler experience?

Accepted Answer

We recommend you write a review immediately after your Music Traveler experience, but there is no expiration date for providing us with feedback.

Question 22

How do I delete or edit a review on Music Traveler I've posted?

Accepted Answer

Once a review has been posted, there is no way to delete or edit it.

Question 23

May I bring and play my own instrument in a Music Traveler space?

Accepted Answer

Please check with your host first to see if this is fine with them.

Question 24

May I play other instruments that I find in the Music Traveler space?

Accepted Answer

If the instruments are listed in the space you booked on Music Traveler, you may. If they aren't, please ask the host

Question 25

Someone complained about the noise during my booking hours. What should I do?

Accepted Answer

Please let your host know as soon as possible, so we may find a solution.

Question 26

The space and/or instrument is not as promised by the host. What should I do?

Accepted Answer

Shoot us an email at support@musictraveler.com with a link to space booked. Please include details on the condition of the space and instrument.

Question 27

An instrument was damaged during my booking hours. What should I do?

Accepted Answer

Report the damage to your host and Music Traveler right away. Describe in detail the damage and how it happened. Depending on the type of damage and how it was incurred, it could be covered by insurance.

Question 28

Why do I have to pay for insurance?

Accepted Answer

The insurance helps to protect both you and the host. Also, with that peace of mind, more hosts are willing to provide spaces, giving you more options!

Question 29

Who pays the insurance?

Accepted Answer

The insurance is paid by the guest, not the host, and is included in the total booking price.

Question 30

What is Music Traveler's Insurance Policy?

Accepted Answer

Instruments within or listed with the specific space booked are insured up to €100,000. Other objects within the space may be insured up to to €2,000.

Question 31

I can't find the space. What should I do?

Accepted Answer

Please contact your host and they'll be able to tell you how to enter the space.

Question 32

How do I come back in if I need a short break and the host has left?

Accepted Answer

This depends on the space and the host. Please contact your host to make arrangements -- your host's contact details are in your booking confirmation email.

Question 33

Do you have spaces available after midnight?

Accepted Answer

It depends on the availability of spaces. Use the 'Time' filter to find spaces available after midnight.

Question 34

When is Music Traveler launching in my city?

Accepted Answer

Soon. Sign up for our newsetter to get our latest updates.

Question 35

What payment methods are available?

Accepted Answer

Payment methods include credit cards, debit cards, and SOFORT banking.

Question 36

Do I get a full refund if I cancel my booking request?

Accepted Answer

Please check the room rules and the cancellation policy of the space you booked.

Question 37

What is a Music Traveler coupon code?

Accepted Answer

A coupon code allows for discounted prices for booking spaces on our Music Traveler platform.

Question 38

What is Stripe?

Accepted Answer

Stripe is the secure online payment processing at Music Traveler.

Question 39

Why do you need the last 4 digits of my SSN?

Accepted Answer

By law, Stripe must ask for your SSN to make sure you are who you say you are, and that you’re authorized to act on behalf of an entity (company, organization, or business). Your SSN is for identity verification ONLY; Stripe is federally required to officially know someone connected to the account. Sometimes stripe may ask for your full SSN, other times all that is needed is the last 4 digits. Your information is secure, and Music Traveler doesn’t access or store it. As stated on Stripe's website: "This information is required as part of Stripe’s mandatory identity verification requirement: Stripe must collect, verify, and maintain information on the individuals associated with every US Stripe account, as required by our regulators and financial partners. This is intended to promote transparency and prevent individuals from using complex company structures to hide terrorist financing, money laundering, tax evasion, and other financial crimes."

Question 40

May I pay in other currencies besides Euros for my booking?

Accepted Answer

Stripe currently only processes payments on Music Traveler in Euros.

Question 41

Must I pay first even if my host has not approved my booking?

Accepted Answer

A booking request can only be made when Stripe processes your payment. If your booking request is declined or if your booking request expires, the money will be transfered back into your account within a week.

Question 42

May I pay with cash?

Accepted Answer

We only accept payment by credit card, debit card, or SOFORT banking (immediate transfer).

Question 43

I don't have a credit card. Is there other possible payment methods?

Accepted Answer

Yes, you can pay with SOFORT banking or a Debit Card.

Question 44

How do I use a Music Traveler coupon code?

Accepted Answer

Please enter the coupon code during the payment stage of the booking process.

Question 45

Why is my credit card getting declined?

Accepted Answer

Please check with your credit card provider.

Question 46

How does the transaction fee work?

Accepted Answer

Music Traveler charges hosts a transaction fee equal to the greater of 1€ per hour for the duration of the applicable user's stay or 10% of any fees that users are charged in relation to the Booking and/or use of the applicable host's music space.

Question 47

Who decides on the pricing of the spaces?

Accepted Answer

The host decides on the pricing of the spaces. Please note that Music Traveler reserves the right to determine the prevailing pricing or fees for services provided on the platform.

Question 48

Who covers the taxes on transaction fees?

Accepted Answer

Hosts are responsible for payment of all applicable VAT and all other taxes associated with the transaction fee that is payable in relation to the host's music space.

Question 49

I couldn't start in time because the space was preoccupied. What should I do?

Accepted Answer

This can sometimes happen. Ask the host if you may stay a few minutes longer.

Question 50

May I film my playing in the Music Traveler space?

Accepted Answer

This depends on your host. Please ask your host before fiming.

Question 51

Are there any age limitations or restrictions for Music Traveler Users?

Accepted Answer

We recommend that everyone under the age of 14 be accompanied by an adult (over 18 years old).

Question 52

What is Music Traveler's Cancellation Policy?

Accepted Answer

Cancellations for confirmed bookings must be made according to the host's policy, generally 24-72 hours prior to your booking.

Question 53

What is Music Traveler's User Refund Policy?

Accepted Answer

You are entitled to receive a full refund, provided the cancellation is in accordance with our Cancellation Policy. Expired Bookings are automatically refunded.

Question 54

What happens if my hosts asks for more money?

Accepted Answer

Payments must only be conducted through Music Traveler. If the host asks for more money, please report this immediately to us at info@musictraveler.com.

Question 55

Can Music Traveler expedite a booking authorization void or refund?

Accepted Answer

Music Traveler can't expedite a booking authorization. If you haven't heard back from a host within 3 days, please send us an email at info@musictraveler.com

Question 56

Are there any requirements before I can make a booking request on Music Traveler?

Accepted Answer

You must be logged in and must have a credit card, debit card, or SOFORT banking.

Question 57

Is the information I provided to Music Traveler secure?

Accepted Answer

Yes. We care about your privacy and security.

Question 58

May I use other rooms at the space I booked, such as the toilet?

Accepted Answer

Please check with your host for permission before using other rooms in the space booked.

Question 59

May I bring other people to a Music Traveler Space?

Accepted Answer

This depends on the host. Please check with your hosts first before bringing people over.

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